Customer Success · AI & Agentic Automation · Operations

Sandeep Nakka

Hyderabad, IndiaLinkedIn

Profile

Associate Director and AI Automation Program leader with a decade of experience across Customer Success and operations. Brings deep customer context into retention systems, enterprise onboarding, executive engagement, support transformation, and responsible AI workflows that make complex work simpler and more scalable.

Experience

January 2018 — Present

CEIPAL

Associate Director — Customer Success · AI Automation Program Leadership

Career progression across Customer Success and operational leadership. Experience spans enterprise onboarding, retention and customer-health programs, executive business reviews, escalations, team development, and the design of AI-powered workflows for customer operations.

June 2017 — December 2017

ReportGarden Technologies

Senior Associate — Customer Success

Managed customer reporting and campaign delivery for agency accounts, marking the beginning of a career in B2B SaaS Customer Success.

June 2015 — May 2017

Sutherland Global Services

Customer Support Associate

Supported audit and operations work through reporting, analytics, and issue resolution for a large-scale customer platform.

Core capabilities

Enterprise Customer SuccessRetention & customer healthExecutive QBRs & escalationsEnterprise onboardingAI workflow automationSupport intelligenceProgram leadershipTeam coaching & enablementCross-functional executionHuman-in-the-loop design

Education

MBA · Osmania University · 2019

B.Tech · JNTUH · 2015

Diploma · Sana Engineering College

Tools

Totango, Gainsight, Salesforce, HubSpot, Zoho CRM, Zendesk, JIRA, Power BI, n8n, VAPI, Google AI Studio, ChatGPT, Claude, Figma, Gamma, and Google Workspace.