Customer Success leader building trusted AI for complex customer operations.

My path into product and AI did not start with technology. It started by seeing the same operational friction—again and again.

A decade across Customer Success, enterprise relationships, onboarding, delivery, retention, and operations taught me how work really moves: where context gets lost, where people repeat themselves, and where a better system could give them time back.

That vantage point now shapes how I build. The goal isn't automation for its own sake. It's a more reliable customer experience and more meaningful human work.